FAQ

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What makes our incense stick unique?

Every Scent Flow incense stick is ​petal-wrapped by hand​ for unbreakable calm—

where ​thick-core design make incense burns lasts 40% longer​ than fragile sticks,

​real botanicals replace synthetic toxins, and

We also make innovation put holder with product, you can enjoy the incense in case there is no suitable incense holder nearby

About 1 hour burns reclaim your moments​ from dawn’s clarity to midnight’s hush.

How to choose the scent?

​Choosing a scent is more than selecting a scent—it’s about aligning aroma with intention, moment, and spirit. At Scent Flow, each hand-rolled incense stick is crafted to transform daily rituals into meaningful ceremonies. Here’s how to match our scents to your needs:

  • Rosé Dawn: For Dawn’s Awakening & Love’s Blessing

​Begin your day with the soft, romantic embrace of rose. Its floral notes evoke grace and clarity, perfect for morning meditation or setting a tone of self-love. Rose is traditionally tied to matters of the heart—light it during rituals to invite compassion, attract love, or honor relationships. Its gentle energy helps awaken the spirit and bless new beginnings .

  • Zephyr Clear: For Focus & Aspiration

When afternoon fatigue clouds your mind, lemongrass cuts through with its bright, citrus-energy. Known to enhance concentration and vitality, it’s ideal for workstations or study sessions. In cultural practices, lemongrass symbolizes purification and progress—burn it to cleanse space of stagnation and invite growth in career or studies.

  • Ember Glow: For Comfort & Abundance

As day settles into evening, cinnamon’s warm, spicy notes soothe fatigue and kindle comfort. Its rich aroma evokes security and warmth, making it perfect for post-work relaxation or reflective moments. Historically linked to prosperity rituals, cinnamon is believed to attract abundance—use it to manifest gratitude or set financial intentions .

  • Violet Tides: For Sleep & Renewal

When night falls, lavender’s calming floral scent prepares mind and body for deep rest. It eases tension, quietens thoughts, and promotes restorative sleep. Beyond slumber, lavender is used for spiritual cleansing—its purifying energy helps release daily stress, renew inner peace, and create sacred space for dreams .

Choosing Your Scent:​​ Follow your intuition. Consider the time of day, your emotional need, or the intention you wish to set. Let fragrance be a quiet guide to mindfulness—where each light carries purpose, and every aroma tells a story.

Scent Flow is where Scent Flows with your daily ritual.

How to use incense?

There are four steps in total.

STEP 1: PREPARE​
Hold the incense stick at a slight upward angle.
Experience the raw aroma​​ before lighting.

STEP 2: IGNITE​
Use a lighter’s inner flame to ignite the tip.
Hold 45° to prevent uneven burning.

STEP 3: WAIT
Place stick in holder. Wait 10 seconds.
Patience ensures even ember formation.​​

STEP 4: SAVOR​
Gently wave hand to draw fragrance toward you.
Never inhale smoke directly​ — appreciate the trailing scent.

What is the return policy?

Every incense stick is carefully 100% handcrafted. If it arrives within 14 days and has no effect on the secondary sale, you can request a return or refund via customer support. However, igniting and using it, or engaging in other activities that affect secondary sales, does not constitute a refund policy.

When will I get my order?

We will process and ship your order promptly. All our products are shipped from the United States. Under normal circumstances, your order will arrive within one week. Once shipped, you will receive a confirmation email with tracking information. Delivery times may vary slightly depending on your specific location.

How can I get in touch with Scent Flow?

At Scent Flow, we’re here to help — wherever and whenever you need us. You can reach us through these channels:

Send us a message at ​customerservice@scentflows.com​ for order updates, product questions, or custom scent advice. We respond within ​24~48 hours.

We value your trust and aim to reply promptly. Include your order # or photos to help us assist you faster!

Where can I purchase Scent Flow products?​

Currently, Scent Flow products are ​only available for purchase within the United States​ (excluding Hawaii and Guam). We are actively working to expand into more markets to bring our offerings to a wider audience!

For now, the ​only official sales channel​ is our online brand shop: scentflows.com​

Please be cautious — any other platforms or stores claiming to sell Scent Flow are ​not authorized retailers, and we cannot guarantee the authenticity of products purchased outside our official website.

We appreciate your enthusiasm and hope to serve you soon, no matter where you are!